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Contact the hospice office manager and set up an appointment to interview either him/her or the physician. Complete and submit the pre-set interview questions How long have you been in business? What degree(s) do you need to operate your business? What are the type(s) of clients’ you serve? What regulations/license(s) are you governed under? Are you bound by HIPAA rules/regulations? If not, how do you maintain security and confidentiality of the patient/client health record? How do you ensure the completeness, timeliness, and accuracy of records? Do you have an electronic health record? if yes- what is the name of system? If not, what type of filing system do you have for patient/client health records? What does the role of a health information management/medical record professional look like at the organization?